MTC Technologies is looking for a friendly, dependable person who enjoys helping others to join our office team. As a local Internet service provider, we serve our neighbors, local businesses, and surrounding communities. We’re looking for someone who makes customers feel welcome, listens to their needs, and takes pride in providing personal, reliable service.
You’ll be oneof the first people customers speak with when they call or visit our office.Whether explaining a bill, recommending services, or coordinating with atechnician, you’ll help make sure customers feel heard and taken care of.
· Welcome customers and visitors, answer calls,and provide friendly, professional assistance.
· Learn our internet, telephone, and television services, including pricing, availability, speeds, and capabilities, so you can answer questions accurately.
· Understand customer needs and recommend appropriate services, upgrades, and bundled options to new and existing customers.
· Process orders for new service, upgrades,transfers, and disconnects; help coordinate installation and serviceappointments.
· Accept and post payments, research billing concerns, and process approved credits, adjustments, and payment arrangements according to company policy.
· Protect customer information and follow account-verification and Customer Proprietary Network Information (CPNI)requirements.
· Gather details about service concerns, provide basic troubleshooting, and work with other departments to resolve issues. Escalate complex problems and follow through with customers.
· Maintain accurate account notes and records, prepare correspondence and deposits, and assist with other office duties asassigned.
· Friendly and patient: Enjoys working with people, listens carefully, and remainscalm and respectful during difficult conversations.
· A clear communicator: Explains information in everyday language and helps customers understand their options and next steps.
· A dependable self-starter: Takes initiative, stays productive without constant direction, and follows through on commitments.
· Organized and accurate: Pays attention to details when handling payments, updatingaccounts, and managing multiple requests.
· A flexible team player: Moves comfortably between calls, walk-in customers, and office work while supporting coworkers.
· Curious and willing to learn: Is comfortable using computers, asking questions when unsure, learning new systems, and applying feedback.
· Professional and trustworthy: Handles information discreetly and recognizes when approval or additional help is needed.
Previous customer service, receptionist, retail, banking, sales, or office experience is helpful. Industry experience is not required, we’ll provide training on our services, systems, and procedures.
Be part of alocal team doing work that matters to the communities we serve. This positionoffers variety, opportunities to learn, and the satisfaction of helping peopleyou may know by name.
Location: Mediapolis,IA
Schedule: Monday thru Friday 8AM to 4:30PM
To apply: Email careers@mtctech.net or drop a resume at our Main St. Office
