Support

Frequently Asked Questions

How Does MTC Technologies Benefit Our Area?

As with any utility, having the most capable and reliable infrastructure provides more value to the community and its residents. Connecting Southeast Iowa to fiber brings big benefits to residences and businesses! In our rural communities, you’ll have big-city speeds at your door. Internet speeds up to 1,000 Mbps (1 GIG) allow ample bandwidth for running multiple wireless devices at the same time, 4K streaming video, advanced gaming, life-like video chatting, telemedicine, distance learning, running a business, work-from-home and more! Not to mention an increase in property value (3.1%), according to a Fiber Broadband Association.

Do I have to be home when you install the fiber?

While we’re working outside and bringing the fiber to your home, you will not need to be home. Once construction is complete, we will work with you to coordinate a time that we can install the rest of the required equipment inside your home.

Will Anything Need to be Mounted on my Home or Business?

A small box, known as an Optical Network Terminal (ONT), will be placed inside or outside of your home/business depending on the technicians recommendation. It contains the electronics that convert a signal of light from the fiber into usable phone and internet. In case of a power outage, a battery backup box will be installed to supply power to the ONT.

What is Wi-Fi?

Wi-Fi refers to a network available in your home or business which allows your devices to connect to the internet wirelessly.

What Does Internet Bandwidth Mean?

Internet bandwidth is the amount of information that can be transmitted over a connection in a measured amount of time. Bandwidth is measured in megabits per second (Mbps).

What Download speed mean?

Download speed measures how fast information can transfer to you. It affects things like how long it takes to download large files, update games, or show pages with lots of photos. Download speed is measured in megabits per second (Mbps). One gigabit is 1000 Mbps, two gigabits is 2000Mbps.

What Upload Speed Mean?

Upload speed measures how fast information can transfer from you. It affects things like how you appear on video calls, how fast you can upload files to the cloud, and how long it takes to add attachments to emails. Upload speed is measured in megabits per second (Mbps).

What Speeds Should I Expect?

When you get 500 Mbps or 1 Gig internet, your internet speeds have the capability of 500 or 1000 Mbps. How fast you go depends on how you’re connected to the internet. For instance, Wi-Fi is slower than a direct connection via Ethernet. Additionally, your device, ethernet adapter, or Wi-Fi card may have a lower maximum speed than your router or internet connection.

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